PLEASE NOTE: The following FAQs provide BASIC and GENERAL information about AMPT events. They are NOT specific to an event. For more details about a SPECIFIC event, please visit the race website. Since information can vary event to event, EVERY race website has its own FAQs section with details pertaining to that event.
Can I pick up a packet for someone else?
Yes. You may pick up a packet for a friend or family member. Please have their confirmation email or confirmation number available.
Can I change my packet pick up location and/or date?
Yes. You may login to your Race Roster account and update your packet pick up location or pick-up date on your registration record.
Click here to MANAGE YOUR REGISTRATION
Can I pick up my packet on race day?
Yes. However, participants are highly encouraged to pick up their packets BEFORE race day. A friend or family member can pick up your packet at pre-race packet pickup with a copy of your event confirmation. If you decide to pick up your packet RACE DAY, ARRIVE EARLY and expect long lines.
Where and when do I pick up my packet?
Please see the Pre-race Packet Pick-up section for your specific event.
Can you mail me my packet?
Unfortunately, packets can only be picked up during the predetermined packet pick-up times. They cannot be mailed – NO EXCEPTIONS. We will ONLY mail packets to VIRTUAL registrants.
Is there a cap on race entries for your events?
Depends on the event and venue size. Please see race info on a specific event for more details. Most of our events do sell out, so it is best to register early.
Are there age group awards for your events?
Yes, there will be age group awards at all events; however, age group divisions may vary event to event. Typically, the age groups recognized for 5K’s will be 14 and under, 15-19 and every ten years until reaching 70. The age groups recognized for 10K’s and Half Marathons will be 14 and under, 15-19 and every five years until reaching 70.
Do I need to stay for the Awards Ceremony?
It nice to stick around and see who won, but it’s not required. If you are eligible for an award, and you are not able to stay for the Awards Ceremony, you can pick up your award from the Awards Tent. Unfortunately, we cannot mail awards at this time.
What’s a Bandit?
A bandit is someone running a race who did not register. Please don’t do this. If you do, please don’t cross the finish, or take any aid from the aid station or post-race goodies. These race perks are for the people who are officially registered.
Are your races open to walkers?
Yes, all events are open to runners and walkers. SOME events are also open to strollers and wheelchairs. Please see race info on a specific event for more details about strollers and wheelchairs. Please be courteous of others and start at the back of the pack as to avoid any collisions. Also, please adhere to the course time limit. Police and course marshals will strictly enforce course closures when the time limit has expired.
Will participants receive a finisher medal?
Yes, all 5K, 10K, and Half finishers at our events receive finisher medals.
Do you allow MP3 Players and music devices?
Yes. Music devices are allowed; however, we ask that you be alert and aware of your surroundings.
Will you email me information closer to the event?
Yes, we will start to email updates one month prior to the event. Please make sure you are checking your spam box as it is possible your security settings don’t allow our emails to go to your inbox. In addition, if you previously OPTED OUT of receiving AMPT emails, you may not receive the pre-race emails or notifications.
Is there an age minimum or maximum?
No, the race is open to all ages as long as the participant can run or walk on their own. Please adhere to the course time limit. Police and course marshals will strictly enforce course closures when the time limit has expired. Thank you for your cooperation.
Where are the restrooms located?
Port-o-lets or restroom facilities will vary event to event. In most cases, there will be a restroom facility or port-o-let(s) on every course. Port-o-lets and/or restroom facilities will be available at every event site. Please see race info on a specific event for more details.
I’m registered for the race, but I can’t run due to a change in my schedule or an injury. Can I still pick up my packet?
Yes, please stop by the pre-race packet pick-up location to get your SWAG Bag and shirt. Please inform an AMPT team member that you will not be participating in the event so they can deactivate your bib. Please be advised that medals are reserved for FINISHERS and VIRTUAL registrants ONLY. Race packets WILL NOT be mailed, nor will REFUNDS, TRANSFERS or DEFERRALS be issued under any circumstances.
I can’t run. Can I get a refund or transfer my entry to a future race?
AMPT understands that issues come up that prevent you from racing as planned; however, as stated in our refund policy and waiver, we are not able to issue refunds, partial refunds, or deferrals. All participant entries are non-refundable, and non-transferable under any and all circumstances, including, but not limited to, cancellation of the event.
I can’t run. Can I change my registration to a Virtual Race?
AMPT understands that issues come up that prevent you from racing as planned. You may transfer your subevent to the VIRTUAL RACE at any time up to 4 weeks prior to the event date. Requests to transfer to the Virtual Race must be submitted via email to customerservice@amptrunning.com no later than 4 weeks prior to the event date. Virtual transfers are subject to a $25 transfer fee. AMPT Running will not mail virtual packets outside of the continental United States. Requests and transfer fee payments received after the 4-week cut off date will not be accepted.
I can’t run the distance that I registered for. Can I downgrade to a different subevent?
AMPT understands that issues come up that prevent you from racing as planned. You may downgrade to a different subevent at any time up to 1 week prior to the event date. Requests to downgrade must be submitted via email to customerservice@amptrunning.com no later than 1 week prior to the event date. AMPT Running will not issue refunds or credits for subevent downgrades. Requests to downgrade after the 1-week cut off date will not be accepted.
Want to track where your friend or family is on the course?
You can download the free app “Find my Friends” through the app store on your mobile device.
Is the course flat or hilly?
Depends on the event. Please see race info on a specific event for more details.
If I arrive late, can I start and run the course anyway?
Depends on the event. Please see race info on a specific event for more details. Typically, runners are allowed to start up to 5-10 minutes past start time.
Is there medical help available on the course?
Most events will have EMS available on the course and/or at the finish line. All police will have the ability to radio for ambulance assistance if needed. We will have race vehicles on the course to pick up those that need assistance.
What sports drink will you be serving?
Gatorade will be available on the course and at the Finish Line. There will be a water station approximately every 1.5-2 miles on all three courses.
Can non-participants eat and drink the food available in the Food Tent?
The post-race food is generally meant for people who paid to be in the event. Please be respectful of this and the runners who need to rehydrate and replenish after the race. Vendors and sponsors will have sample foods and beverages available to both runners and spectators.
How do I find out how I did (see my results)?
Results will be posted in the RESULTS Tent as they are available. Results will list all finishers, and their time and their rank. You can also check your results on the race website.
Are the roads open to traffic?
It varies event to event. Some roadways may be open to traffic. Area police departments will monitor and control traffic along the route as needed. Traffic barricades and cones will also ensure the integrity and safety of RUNNER-ONLY lanes. Additional police details, signage and volunteers will be positioned at turns and key intersections. Please visit a specific race page to get more details on the route and road closures.
My GPS watch was off. Is the distance accurate?
All three sub-events are USATF Certified and measured accurately. Please be sure to review the following article regarding GPS watches and accuracy. GPS Watches May Not Track Runs Accurately – NYTimes.com
Can I be guaranteed my shirt size?
AMPT does our very best to ensure you receive the shirt size you selected at registration. We will not allow shirt size exchanges until packet pick-up closes on RACE DAY. Please be advised that shirts are ordered well in advance and the sizes provided are used as estimates to complete the pre-race bulk order. For the best chance of receiving your registered size, please pick up your packet as early as possible. We recommend NOT waiting until RACE DAY. Shirt exchanges will be allowed RACE DAY (after packet pick-up closes) based on availability. Shirts WILL NOT be mailed under any circumstance.
What if there is a storm or inclement weather on race day?
The race director reserves the right to modify, shorten, or cancel the race due to inclement weather or unforeseen circumstances that make the race unsafe. Race management will work with police and city officials to determine if cancellation is required and/or if a rescheduled date is available and possible. Please see the AMPT Weather Policies for more details.
Can I register the day of the event?
Yes, see the event page for race day registration information, but keep in mind that most of our races do SELL OUT. If this happens, there will be NO race day registration. We will post SELL OUT information on the race website if this happens.
Do you allow animals at any of the races?
We LOVE our furry friends… but our insurance and permit restrictions do not allow animals at our events unless it is a service animal, which must remain on a leash or in a harness at all times. Service animals must be pre-approved through the event organizers. Please email customerservice@amptrunning.com prior to your race to register your service animal with us.
Is there a place to check personal belongings?
Depends on the event. Please see race info on a specific event for more details.
Is there a charge for parking at the event?
Typically there is not a charge for parking at AMPT events. Please see race info on a specific event to confirm.
What happens after the finish?
Walk for a bit, then have some water, and maybe a light snack. Food, water and sports drink will be available for runners near the finish line. Stick around to enjoy the Awards Ceremony and post-race celebration.
What is your promotions and coupon code policy?
All promotional dates and times are subject to change without notice. AMPT Running Company reserves the right to cancel any registration due to unauthorized, altered or ineligible use of a discount.
Promotional codes may not be applied to previous registration orders and may not be used on top of any other active promotion.
Promotional codes may not be combined or stacked. Only one promo code is permitted per registration and per customer.
You may not apply a promo code to any previous order for a refund.
Still have questions? Contact us at customerservice@amptrunning.com.